Customer Help

Need further help?

Complete the form below or drop us an email at support@alluresports.co.uk

How can we help?

FAQ

Frequently asked questions

How do I get sponsored by you?

We will announce any sponsorship vacancies on our social media pages. We do not give financial sponsorship at this moment.

How do I contact you?

You can complete the 'Contact Us' form here

Or alternatively you can email support@alluresports.co.uk for general enquiries or custom@alluresports.co.uk for custom kit enquiries.

Where are the size guides?

The size guides are located under each product. Please note, we don't have a size guide page as each product size guide is different. So for ease, we added it to the relevant product page.

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products. Please note, each style of short has a different size guide. Still unsure? Drop us an email at support@alluresports.co.uk

Please note, we cannot reccommend a size based on your weight class or current weight. We would require your waist size or general measurements to best advise.

When will my order be shipped?

Orders are shipped Monday to Friday excluding UK Bank Holidays.

We ship your order the same day if ordered before 2pm UK time.

Please allow 1-2 business days for order processing and tracking updates. This may take longer during special releases, major holidays and sale periods.

If you have any concerns regarding your order, please email support@alluresports.co.uk and state your order number.

Where is my tracking information?

After your order has been dispatched, you will receive an automatic dispatch email. This will be sent to the same email that was used to place the order. This will include a tracking link for your delivery. Please check this link for any updates on your order. We don't ship Saturday or Sunday so if ordered over the weekend, it will be shipped on Monday.

Can I cancel my order?

If you wish to cancel your order or change an item within it, you must let us know immediately after purchasing. We are unable to cancel an order once it has been shipped - then you must follow our returns and refund policy if you do not want the item.

Should the item(s) not work out, make sure to contact us on support@alluresports.co.uk for information to return for a refund.

Delivery Information

Shipping Policy

Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Address Change

If you placed your order to the wrong address, please let us know immediately after placing your order. We cannot change it once the order has been shipped, however the sooner you inform us, the more chance we have of changing it before it is posted.

We do not have control to change an address or collection point once it is in transit.

UK Shipping

We use Royal Mail for all UK orders.

£4.30 - Express - 1-2 Working Days

£3.45 - Standard - 3-4 Working Days

During severe weather or peak trading times we may stop next day services temporarily, this will be removed from the website and not an option to purchase if so.

European Union

For eligible orders being shipped to the European Union, applicable VAT, customs duties and import charges are accounted for as part of your purchase and delivery. This means that you should not be required to pay additional import VAT or customs duties when your parcel arrives.

For orders with a goods value of €150 or less, we use a duties-paid shipping arrangement for supported EU destinations. Any applicable import charges are handled by Allure Sports as part of the shipping process, helping to ensure your order arrives without unexpected customs charges.

For orders with a goods value over €150, different customs rules apply. Where available, these orders will also be sent using a duties-paid delivery service, with the applicable import duties and taxes accounted for before delivery.

Duties-paid shipping is available only to supported destinations. The shipping options available for your country will be displayed at checkout.

United States

Orders being shipped to the United States using our duties-paid shipping service have applicable import duties, tariffs and taxes accounted for as part of the purchase and delivery process.

Where “Duties & Taxes Included” is displayed at checkout, you should not be required to pay additional import duties, tariffs or taxes when your parcel arrives.

Allure Sports handles the applicable import charges associated with the duties-paid service, helping to provide greater certainty over the total cost of your order and avoid unexpected customs charges upon delivery.

Customs authorities or local delivery providers may occasionally require additional information or documentation from the recipient in order to process, clear or deliver a shipment. Customers are responsible for providing any information reasonably requested for this purpose.

Rest Of World / International Orders

For international destinations where a duties-paid shipping service is not offered at checkout, shipments may be subject to customs duties, import taxes, VAT, customs clearance charges and/or handling fees upon arrival in the destination country.

Unless expressly stated at checkout that “Duties & Taxes Included”, these charges are determined by the destination country's customs authorities and/or local delivery provider and are the responsibility of the customer.

Allure Sports does not control or determine these charges and cannot guarantee their value in advance. Customers are responsible for checking any applicable import requirements and charges for their destination before placing an order.

If customs charges are legitimately due on an order that was not shipped using a duties-paid service and the recipient refuses to pay them, resulting in the parcel being returned to Allure Sports, any original shipping costs, return shipping costs, customs charges and carrier fees incurred may be deducted from any refund for which the customer is otherwise eligible.

Customs processing times are outside of our control and may result in delivery delays.

Missing Items

If you believe your item is missing in the post, please start by checking the tracking information and compare to the approximate shipping time given at the time of purchase. All shipping times are an estimate. Please count 'working days' only and exclude weekends.

If you believe that there is an item missing from your order. This must be reported within 2 days of receiving your order. We will not tolerate fraudulent claims and you may risk being banned from future orders.

If your parcel arrives damaged, you must contact us within 48 hours of delivery with photographic evidence of:

  • The packaging
  • The shipping label
  • The damaged item(s)

If tracking shows as delivered but you have not received your parcel, you must notify us within 5 days of the marked delivery date.

We may initiate a carrier investigation where appropriate. Carrier investigations can take up to 30 days.

Allure Sports is not responsible for parcels marked as delivered to the correct address. Claims of non-receipt after confirmed delivery will be investigated but do not guarantee a refund or replacement.

Get in touch

Have questions about your order, or a general enquiry?