You can complete the 'Contact Us' form here

Or alternatively you can email support@alluresports.co.uk for general enquiries or custom@alluresports.co.uk for custom kit enquiries.

The size guides are located under each product. 

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products. Please note, each style of short has a different size guide. Still unsure? Drop us an email at support@alluresports.co.uk

Please note, we cannot recommend a size based on your weight class or current weight. We would require your waist size or general measurements to best advise.

Orders are shipped Monday to Friday excluding UK Bank Holidays.

We ship your order the same day if ordered before 12pm UK time. This may take longer during special releases, major holidays and sale periods. 

If you have any concerns regarding your order, please email support@alluresports.co.uk and state your order number. 

After your order has been dispatched, you will receive an automatic dispatch email. This will be sent to the same email that was used to place the order. This will include a tracking link for your delivery. Please check this link for any updates on your order. 

We don't ship Saturday or Sunday so orders placed over the weekend will be dispatched on the next working day.

If you wish to cancel your order or change an item within it, you must let us know immediately after purchasing. We are unable to cancel an order once it has been shipped - then you must follow our returns and refund policy if you do not want the item.

Should the item(s) not work out, make sure to contact us on support@alluresports.co.uk for information to return for a refund. 

We offer a range of secure payment options to make checkout as straightforward as possible. All available payment methods are displayed at checkout.

If you have a valid ALLURE discount code or gift card, enter it in the designated field at checkout. Any applicable discount or gift card balance will be applied to your order.

Please note that some discounts may have specific terms or exclusions.

Yes. ALLURE offers international shipping, including delivery to the European Union, United States and other supported destinations worldwide.

Available shipping options, costs and estimated delivery times are displayed at checkout for your destination.

We offer Standard and Express UK shipping options.

Estimated delivery times are displayed at checkout and begin once your order has been dispatched. Please allow additional time for order processing.

Delivery estimates may be affected by busy periods, courier delays or circumstances outside our control.

Yes. We offer free UK shipping on orders over £100.

For orders below this amount, delivery charges are calculated at checkout based on the shipping service selected.

For eligible EU orders shipped using our duties-paid service, applicable import VAT, customs duties and charges are accounted for as part of the purchase and delivery process.

This means you should not normally be required to pay additional import duties or VAT when your order arrives.

The shipping options available to you will be confirmed at checkout.

Yes. When your order is shipped using our duties-paid service and “Duties & Taxes Included” is displayed at checkout, applicable import duties, tariffs and taxes are accounted for as part of your purchase and delivery.

You should not normally receive additional customs charges when your parcel arrives.

For destinations where duties-paid shipping is not available, your order may be subject to import duties, taxes or customs handling fees.

These charges are determined by your country's customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

If your order was shipped using our duties-paid service and you receive an unexpected request for customs or import payment, contact shipping@alluresports.co.uk before making any payment.

Please include your order number, tracking details and a screenshot of the payment request so our team can investigate.

If you placed your order to the wrong address, please let us know immediately after placing your order. We cannot change it once the order has been shipped, however the sooner you inform us, the more chance we have of changing it before it is posted.

We do not have control to change an address or collection point once it is in transit. 

If your parcel is marked as delivered but you have not received it, please contact us as soon as possible.

We ask that non-receipt claims are submitted within 5 days of the marked delivery date wherever possible so that we can investigate with the carrier.

When investigating a claim, we may use:

• Tracking confirmation
• GPS confirmation
• Delivery photographs
• Signature confirmation where applicable
• Information provided by the carrier

Parcels confirmed as delivered to the address provided are not automatically eligible for a refund or replacement.

Each claim will be reviewed using the available delivery information and circumstances.

We require a £20 non refundable deposit before any design work will be undertaken. 

You will then receive an automated email, requesting further information about the pieces you'd like.

Once you send us that information, we will get to work on your design and send you a mock up for your approval. 

We will make any required changes. When you are happy, we will take full payment for the items and begin production.

The deposit is £20 and it is deducted from your final balance. 

It is non refundable, if you have requested design work and we have begun creating your design. It is non refundable if you have received a mock up from us. 

It is refundable if you change your mind - before sending over any design work.

If you purchase the custom deposit in error, the deposit is refundable.

No, there is no minimum order on any custom pieces.

Our time frame is 2-3 weeks from the day you pay your final invoice. And approximately 1 week for design work. However if you need your custom pieces for a specific date, please contact us before paying your deposit and we can see if the date is achievable or if we can expedite it.

Please note that on large, bulk and wholesale orders the lead time can increase due to volume. 

Yes, our pricing is tiered based on volume. If you'd like a quote for a specific number of pieces, please contact us here

On sublimated items, no we do not charge per logo. You can add as many as you'd like. 

For screen print and embroidery, there may be an additional charge. Please enquire here for a quote 

We require logos to be in a vector file (Ai, SVG or PDF) for high quality printing. If you only have access to JPEG, PNG or a screenshot, please send it over to us and we will advise if it is usable or not.

For sublimation, lower quality files can be usable. We will advise if the quality is too bad to use.

For embroidery and screen printing - vector files are recommended. 

We don't offer personalisation, such as adding names or logos, to shorts from our existing collections.

If you're looking for something unique, explore our Custom Kit service, where we can create bespoke MMA shorts designed to your requirements.

You can return an eligible item within 28 days of delivery.

• The 28 days starts from the date your parcel is marked as delivered.
• You do not need to provide a reason for your return.
• You must notify us that you wish to make a return within the 28-day period.
• Returns requested after 28 days will not be accepted under our standard returns policy.

Different rights may apply if your item is faulty, damaged, incorrect or not as described.

To qualify for a refund, items must be:

• Unworn
• Unwashed
• Unused
• Unaltered
• Free from marks, odours, stains or damage
• In original packaging
• With all original tags attached

Items returned in an unsellable condition may be refused and returned to you.

If there is a problem with your return, we will contact you by email.

Custom-made and personalised products are non-refundable and non-exchangeable, unless:

• The item is faulty
• The item is damaged in transit
• The wrong product was supplied
• The product supplied does not match the final approved mock-up

Please notify us of any issue with a custom product within 5 days of delivery wherever possible.

We may require photographs of:

• The item
• The packaging
• The shipping label

It is the customer's responsibility to check and approve sizing, spelling, names, numbers, colours, design choices and specifications before placing or approving a custom order.

Once a custom order has entered production, it cannot normally be cancelled or changed.

This does not affect your rights if the item is faulty, damaged, incorrect or does not match the final approved order or mock-up.

We do not offer direct exchanges due to fluctuating stock levels.

If you require a different size or product, please place a new order.

Once your return has been approved, you can contact us and we will be happy to provide a discount code towards a replacement order upon request.

If your item arrives faulty, damaged or incorrect, please contact:

support@alluresports.co.uk

Please notify us:

• Within 48 hours of delivery wherever possible for goods damaged in transit
• Within 5 days of delivery wherever possible for issues with custom items

We may require photographs of:

• The item
• The packaging
• The shipping label

Failure to provide the requested evidence may affect our ability to investigate your claim.

These timeframes allow us to investigate problems quickly and do not remove any consumer rights that cannot legally be excluded.