FAQ
frequently asked questions
How do I get sponsored by you?
We will announce any sponsorship vacancies on our social media pages. We do not give financial sponsorship at this moment.
How do I contact you?
You can complete the 'Contact Us' form here
Or alternatively you can email support@alluresports.co.uk for general enquiries or custom@alluresports.co.uk for custom kit enquiries.
Where are the size guides?
The size guides are located under each product. Please note, we don't have a size guide page as each product size guide is different. So for ease, we added it to the relevant product page.
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products. Please note, each style of short has a different size guide. Still unsure? Drop us an email at support@alluresports.co.uk
Please note, we cannot reccommend a size based on your weight class or current weight. We would require your waist size or general measurements to best advise.
When will my order be shipped?
Orders are shipped Monday to Friday excluding UK Bank Holidays.
We ship your order the same day if ordered before 2pm UK time.
Please allow 1-2 business days for order processing and tracking updates. This may take longer during special releases, major holidays and sale periods.
If you have any concerns regarding your order, please email support@alluresports.co.uk and state your order number.
Where is my tracking information?
After your order has been dispatched, you will receive an automatic dispatch email. This will include a tracking link for your delivery. Please check this link for any updates on your order. We don't ship Saturday or Sunday so if ordered over the weekend, it will be shipped on Monday.
Can I cancel my order?
Once an order is placed, we are unable to alter or cancel it at this time as we ship the item asap after the order is placed.
Should the item(s) not work out, make sure to contact us on support@alluresports.co.uk for information to return for a refund.
Delivery Information
Shipping Policy
Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Address Change
If you placed your order to the wrong address, please let us know immediately after placing your order. We cannot change it once the order has been shipped, however the sooner you inform us, the more chance we have of changing it before it is posted.
We do not have control to change an address or collection point once it is in transit.
UK Shipping
We use Royal Mail for all UK orders.
£4.30 - Express - 24 Hours (If ordered before 2pm)
£3.50 - Standard - 3-4 Working Days
During severe weather or peak trading times we may stop next day services temporarily, this will be removed from the website and not an option to purchase if so.
Europe
We currently use Royal Mail services that pass to your local mail courier. We ship into the EU using DDU services (Delivery Duties Unpaid) also known as DAP (Delivered at Place). Meaning that the buyer/receiver is responsible for any duties, taxes, VAT, handling/customs clearance fees. Please bear this in mind as the shipping costs stated on our website do not include any of these additional fees and they will need to be paid in order to release your items for delivery.
Payment of VAT (local rate) is required regardless of the value of the goods ordered. However, if your order is in excess of €150 then the additional fees will include both VAT and custom duties.
We are currently working on alternative
solutions to ship orders into the EU. Please accept our apologies for any inconvenience this may have caused.
It is the customers responsibility to research the VAT and taxes and duties in their country before placing their order. If payment of any customs fees and charges are refused by the
customer/receiver, the order will be returned back to Allure Sports and shipping costs and will not be refunded.
Couriers will attempt delivery to your home address and then you will be notified of your next steps via card through your door or via email (the email you ordered with). Please keep an eye out in your email folders for the required information from the delivery provider in order to collect your package. If the collection deadline is missed Allure Sports will not be held responsible for the package being returned to sender.
USA & Worldwide
We currently use Royal Mail services that pass to your local mail courier. We ship Worldwide using DDU services (Delivery Duties Unpaid) also known as DAP (Delivered at Place). Meaning that the buyer/receiver is responsible for any duties, taxes, VAT, tariffs, handling/customs clearance fees. Please bear this in mind as the shipping costs stated on our website do not include any of these additional fees and they will need to be paid in order to release your items for delivery
It is up to the customer to research the VAT and taxes, tariffs and duties in their country before placing their order. If payment of any customs fees and charges are refused by the customer/receiver the order will be returned back to us and shipping costs will not be refunded.
Missing Items
If you believe your item is missing in the post, please start by checking the tracking information and compare to the approximate shipping time given at the time of purchase. All shipping times are an estimate. Please count 'working days' only and exclude weekends.
If you believe that there is an item missing from your order. This must be reported within 2 days of receiving your order. We will not tolerate fraudulent claims and you may risk being banned from future orders.
Get in touch
Have questions about your order, or a general enquiry?