Our Returns Policy
email us
Drop us an email at support@alluresports.co.uk - stating your name and order number. We will get back to you within 48 hours with a solution or the returns address. You do not need a reason to return the item, but please do let us know if it is faulty.
check the item
Ensure the item meets all criteria for a refund. The item must be unworn, unwashed, undamaged, free from marks or stains and in the original clear plastic bag. If the item does not meet this criteria - we cannot refund you.
You have 15 days (from the date your item was received) to let us know you want to return your order. Then an additional 15 days to send your package. You will receive your refund within 14 days of us receiving the goods back.
Christmas Returns: You have 15 days from 25th December to let us know if you want to return your order. Then an additional 15 days to send back your package. This applies to orders made on or after 15th November.
Bag it up
Place your item inside of the clear plastic bag with a note including your name and order number. Then, put inside any mailing bag. Not including your order details will delay your refund. If we cannot identify the order, we will not process a refund.
Drop it off
Drop your item off as per your chosen couriers instructions. Allure Sports is not responsible for any losses during the return postage process. The parcel should be sent using a tracked method of postage. Allure Sports does not cover return postage
Frequently asked questions
What are the requirements for a return?
You have 15 days (from the date your item was received) to let us know you want to return your order. Then an additional 15 days to send your package. You will receive your refund within 14 days of us receiving the goods back.
Christmas Returns: You have 15 days from 25th December to let us know if you want to return your order. Then an additional 15 days to send back your package. This applies to orders made on or after 15th November.
For hygiene reasons, we cannot offer refunds for sweat suits, hand wraps, compression shorts or any customised items.
Items must be unworn, unwashed, undamaged with the original clear plastic bag packaging. No dirt or grubbiness must be visible on the item.
If your item fails to meet the above criteria - you will not be refunded.
Your name and order number must be clearly displayed inside the package. Not including this will delay your refund or mean that we cannot identify your order to give you a refund.
Contact us on support@alluresports.co.uk to organise your return.
Can I exchange for another size?
We don't do exchanges unfortunately, due to changing stock levels. However we will happily refund you (if you meet our return criteria) and give you a discount code to repurchase.
I ordered a custom item, can I return it?
Custom items are non returnable & non refundable. Designs cannot be changed once payment has been sent. Mock up designs are final once agreed between Allure Sports and the customer. Sizing on custom designs cannot be exchanged unless the wrong size was given to you, in which case Allure Sports will replace all goods free of charge.
You can exchange or have a replacement item if faulty (ripped, torn, wrong size was given, stitching has come apart) or if the wrong design than the confirmed mock up, was given. We must be informed within 5 days of you receiving your order. You are responsible for any import duties to be paid.