Refund policy

Returns & Refund Policy
Effective Date: 3 March 2026

At Allure Sports, we are committed to fair and transparent service. This policy outlines your rights and responsibilities regarding returns, refunds and payment disputes.

By placing an order with Allure Sports, you agree to the terms below.

1. 28-Day Return Window

  • Items purchased within the last 28 days are eligible for return.

  • The 28-day period begins from the date the parcel is marked as delivered by the carrier.

  • Return requests submitted outside of 28 days will not be accepted.

2. Return Condition Requirements

To qualify for a refund, items must be:

  • Unworn

  • Unwashed

  • Unused

  • Unaltered

  • Free from marks, odours, stains or damage

  • In original packaging

  • With all original tags attached

Items returned in unsellable condition may be refused or returned to the customer.

3. Non-Returnable Items

The following items are strictly non-returnable:

  • Personalised or custom-made products (unless faulty or incorrect)

  • Hand wraps

  • Knuckle guards

  • Caps

  • Sweat suits

  • Gift cards

  • Downloadable software

  • Any item showing signs of wear or use

For hygiene and safety reasons, these items cannot be refunded.

4. Custom & Personalised Products

Custom-made items are non-refundable and non-exchangeable, unless:

  • The item is faulty

  • The item is damaged in transit

  • The wrong product was supplied

You must notify us within 5 days of delivery for any issue relating to a custom product.

Failure to notify us within this timeframe may void eligibility.

It is the customer’s responsibility to confirm sizing, spelling, design choices and specifications before placing a custom order.

5. Exchanges

We do not offer direct exchanges due to fluctuating stock levels.

Customers wishing to purchase a different size or product must place a new order. Upon request, we are happy to provide a discount code for a repurchase once a return is approved.

6. How to Return an Item

To initiate a return:

  1. Email support@alluresports.co.uk with:

    • Full name

    • Order number

    • Reason for return

  2. Wait for return authorisation and instructions.

  3. Package the item securely in original packaging and include your order number inside.

  4. Ship using a tracked or signed-for service and retain proof of postage.

We strongly recommend using a tracked service. Allure Sports is not responsible for returned parcels lost in transit.

Returns sent without prior authorisation may be refused.

7. Return Shipping Costs

  • The customer is responsible for return shipping costs.

  • Return shipping costs are non-refundable.

  • Original outbound shipping fees are non-refundable.

If returning from the EU or outside the UK:

  • Any duties or import charges incurred when the parcel arrives back to us will be deducted from your refund.

  • You must clearly mark your parcel:

    "ALL TAX AND DUTY PAID, UK RETURN, NO COMMERCIAL VALUE"

Allure Sports LTD is not responsible for customs or import charges applied to returned goods.

8. Refund Processing

  • Refunds are processed within 14 business days of receiving and approving the return.

  • Refunds are issued to the original payment method only.

  • Banks and card providers may take additional time to release funds.

We reserve the right to deduct reasonable costs if items are returned in a condition that reduces resale value.

9. Faulty, Damaged or Incorrect Items

You must notify us:

  • Within 48 hours of delivery for damaged goods

  • Within 5 days of delivery for custom items

Photographic evidence of:

  • The item

  • The packaging

  • The shipping label

is required.

Failure to provide evidence within the stated timeframe may result in the claim being declined.

10. Delivery Confirmation & Non-Receipt Claims

Delivery is considered complete when the carrier marks the parcel as delivered and provides:

  • Tracking confirmation

  • GPS confirmation, and/or

  • Signature confirmation (where applicable)

Claims for non-receipt must be submitted within 5 days of the marked delivery date.

Parcels confirmed as delivered to the correct address are not automatically eligible for refund or replacement.

11. Chargebacks & Payment Disputes

Before initiating any chargeback or payment dispute, customers must first contact support@alluresports.co.uk to allow us the opportunity to resolve the issue.

We maintain comprehensive records including:

  • Payment authorisation

  • IP address data

  • Order confirmation

  • Delivery confirmation (including GPS/signature where available)

  • Customer communications

  • Return authorisation records

Failure to follow our documented return process before filing a chargeback may result in the dispute being formally challenged.

Initiating a chargeback for:

  • An item marked as delivered

  • A delayed parcel due to carrier/customs issues

  • A non-returnable item

  • A custom-made product

  • An item returned without authorisation

may be considered a breach of our terms and will be disputed with supporting evidence.

Where appropriate, we reserve the right to pursue recovery of funds for invalid or fraudulent disputes.

12. Contact

For all return enquiries:

support@alluresports.co.uk