Refund policy

Returns & Refund Policy

Effective Date: 14 August 2026

At Allure Sports, we are committed to fair and transparent service. This policy explains how returns and refunds work.

Our 28-day returns policy applies to eligible orders worldwide.

1. 28-Day Returns

You can return an eligible item within 28 days of delivery.

  • The 28 days starts from the date your parcel is marked as delivered.

  • You do not need to provide a reason for your return.

  • You must notify us that you wish to make a return within the 28-day period.

  • Returns requested after 28 days will not be accepted under our standard returns policy.

Different rights may apply if your item is faulty, damaged, incorrect or not as described.

2. Return Condition

To qualify for a refund, items must be:

  • Unworn

  • Unwashed

  • Unused

  • Unaltered

  • Free from marks, odours, stains or damage

  • In original packaging

  • With all original tags attached

Items returned in an unsellable condition may be refused and returned to you.

If there is a problem with your return, we will contact you by email.

3. Non-Returnable Items

The following items are non-returnable:

  • Personalised or custom-made products, unless faulty or incorrect

  • Hand wraps

  • Knuckle guards

  • Caps

  • Sweat suits

  • Gift cards

  • Downloadable software or digital products

  • Any item showing signs of wear or use

Certain products may also be non-returnable for hygiene or safety reasons once opened, unsealed, worn or used, where permitted by law.

This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

4. Custom & Personalised Products

Custom-made and personalised products are non-refundable and non-exchangeable, unless:

  • The item is faulty

  • The item is damaged in transit

  • The wrong product was supplied

  • The product supplied does not match the final approved mock-up

Please notify us of any issue with a custom product within 5 days of delivery wherever possible.

We may require photographs of:

  • The item

  • The packaging

  • The shipping label

It is the customer's responsibility to check and approve sizing, spelling, names, numbers, colours, design choices and specifications before placing or approving a custom order.

Once a custom order has entered production, it cannot normally be cancelled or changed.

This does not affect your rights if the item is faulty, damaged, incorrect or does not match the final approved order or mock-up.

5. Exchanges

We do not offer direct exchanges due to fluctuating stock levels.

If you require a different size or product, please place a new order.

Once your return has been approved, you can contact us and we will be happy to provide a discount code towards a replacement order upon request.

6. UK Returns

You can return an eligible item within 28 days of delivery.

How to Return

Generate your return label using our Royal Mail returns portal:

https://return.royalmail.com/8b543f64-e997-4a9a-b382-c7ed420deaed

Please include a note inside your parcel with:

  • Your full name

  • Your order number

Keep your proof of postage until your refund has been completed.

Return Postage

If you use our Royal Mail returns service, £2.95 will be deducted from your refund for return postage.

If your item is faulty, damaged or incorrect and we are responsible for the return, the £2.95 return postage charge will not apply.

Original Delivery Charge

If you notify us that you wish to return an eligible order within the applicable 14-day statutory cancellation period, your original standard delivery charge will be refunded where required by law.

The item does not have to arrive back with us within those first 14 days. You must notify us of your return within the applicable 14-day statutory period and then send the goods back within the applicable legal timeframe.

If you paid extra for express, next-day or another premium delivery service, only the equivalent cost of our standard delivery service will be refunded where required by law.

If you notify us of your return after the applicable 14-day statutory period but within our 28-day returns window, your original delivery charge will not be refunded.

In simple terms:

Notify us within the applicable 14-day statutory period → standard original delivery is refunded where required by law.

Notify us after that period but within 28 days → original delivery is not refunded.

7. EU Returns

You can return an eligible item within 28 days of delivery.

How to Return

Email support@alluresports.co.uk with:

  • Your full name

  • Your order number

  • The item(s) you wish to return

You do not need to provide a reason for your return.

We will provide the return address and instructions.

Package the item securely in its original packaging and include your order number inside.

Send your return using a tracked or signed-for service and keep your proof of postage.

Return Postage

You are responsible for arranging and paying for the postage to return the item to us.

Return postage is non-refundable unless the item is faulty, damaged or incorrect, or we are otherwise required by law to cover the cost.

Allure Sports is not responsible for return parcels lost in transit where the return shipping has been arranged by the customer.

Original Delivery Charge

If you notify us that you wish to return an eligible order within the applicable 14-day statutory withdrawal period, your original standard delivery charge will be refunded where required by law.

The item does not have to arrive back with us within those first 14 days. You must notify us within the applicable 14-day statutory period and then send the goods back within the applicable legal timeframe.

If you paid extra for express, priority or another premium delivery service, only the equivalent cost of our standard delivery service will be refunded where required by law.

If you notify us of your return after the applicable 14-day statutory period but within our 28-day returns window, your original delivery charge will not be refunded.

In simple terms:

Notify us within the applicable 14-day statutory period → standard original delivery is refunded where required by law.

Notify us after that period but within 28 days → original delivery is not refunded.

Customs

You are responsible for completing all customs documentation correctly.

Where appropriate, please clearly mark your parcel:

"ALL TAX AND DUTY PAID, UK RETURN, NO COMMERCIAL VALUE"

Any customs duties or import charges incurred by Allure Sports as a result of incorrect return documentation may be deducted from your refund where permitted by law.

8. USA, Canada, Australia, New Zealand & Rest of World

You can return an eligible item within 28 days of delivery.

How to Return

Email support@alluresports.co.uk with:

  • Your full name

  • Your order number

  • The item(s) you wish to return

You do not need to provide a reason for your return.

We will provide the return address and instructions.

Package the item securely in its original packaging and include your order number inside.

Send your return using a tracked or signed-for service and keep your proof of postage.

Return Postage

You are responsible for arranging and paying for the postage to return the item to us.

Return postage is non-refundable unless the item is faulty, damaged or incorrect, or applicable consumer law requires otherwise.

Allure Sports is not responsible for return parcels lost in transit where the return shipping has been arranged by the customer.

Original Delivery Charge

For returns made under our 28-day returns policy, your original delivery charge is non-refundable unless the consumer law applicable to your purchase requires otherwise.

Customs

You are responsible for completing all customs documentation correctly.

Where appropriate, please clearly mark your parcel:

"ALL TAX AND DUTY PAID, UK RETURN, NO COMMERCIAL VALUE"

Any customs duties or import charges incurred by Allure Sports as a result of incorrect return documentation may be deducted from your refund where permitted by law.

Consumer rights vary between countries and may also vary between states, territories and provinces. Nothing in this policy removes any mandatory consumer rights that apply to your purchase.

9. Refund Processing

Refunds are processed within 14 business days of receiving and approving your return.

  • Refunds are issued to the original payment method only.

  • Banks and card providers may take additional time to release the funds.

  • Any applicable return postage or international return charges will be deducted from your refund.

Returned items must meet the conditions set out in Section 2.

Items may be refused if they are returned:

  • Worn

  • Washed

  • Used

  • Altered

  • Marked or stained

  • Damaged after delivery

  • Without their original tags

  • Otherwise in an unsellable condition

If your return does not meet our return conditions, we will contact you by email and the item may be returned to you without a refund.

10. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact:

support@alluresports.co.uk

Please notify us:

  • Within 48 hours of delivery wherever possible for goods damaged in transit

  • Within 5 days of delivery wherever possible for issues with custom items

We may require photographs of:

  • The item

  • The packaging

  • The shipping label

Failure to provide the requested evidence may affect our ability to investigate your claim.

These timeframes allow us to investigate problems quickly and do not remove any consumer rights that cannot legally be excluded.

11. Delivery Confirmation & Non-Receipt Claims

If your parcel is marked as delivered but you have not received it, please contact us as soon as possible.

We ask that non-receipt claims are submitted within 5 days of the marked delivery date wherever possible so that we can investigate with the carrier.

When investigating a claim, we may use:

  • Tracking confirmation

  • GPS confirmation

  • Delivery photographs

  • Signature confirmation where applicable

  • Information provided by the carrier

Parcels confirmed as delivered to the address provided are not automatically eligible for a refund or replacement.

Each claim will be reviewed using the available delivery information and circumstances.

12. Chargebacks & Payment Disputes

Before initiating a chargeback or payment dispute, please contact support@alluresports.co.uk to allow us the opportunity to investigate and resolve the issue.

We maintain records which may include:

  • Payment authorisation

  • IP address data

  • Order confirmation

  • Delivery and tracking confirmation

  • GPS, delivery photographs or signatures where available

  • Customer communications

  • Return records

  • Refund records

  • Custom order approvals and final mock-ups

If a chargeback or payment dispute is raised, we may provide relevant evidence to the bank, card issuer or payment provider.

Where our records show that an order was correctly fulfilled, delivered or handled in accordance with this policy and applicable law, we reserve the right to challenge the dispute.

Nothing in this section prevents a customer from exercising any lawful right to raise a dispute with their bank, card issuer or payment provider.

Where appropriate, we reserve the right to pursue recovery of funds relating to fraudulent or unlawful disputes.

13. Contact

For all return enquiries:

support@alluresports.co.uk

Please include your full name and order number when contacting us.

5. Exchanges

We do not offer direct exchanges due to fluctuating stock levels.

Customers wishing to purchase a different size or product must place a new order. Upon request, we are happy to provide a discount code for a repurchase once a return is approved.

6. How to Return an Item

To initiate a return - Within the UK

1. Generate a label using the link: https://return.royalmail.com/8b543f64-e997-4a9a-b382-c7ed420deaed
Please note £2.95 will be deducted from your final refund as payment for postage
Please add a note inside of your order with your name and order number.

To initiate a return - Outside of the UK

  1. Email support@alluresports.co.uk with:

    • Full name

    • Order number

    • Reason for return

  2. Wait for return authorisation and instructions.

  3. Package the item securely in original packaging and include your order number inside.

  4. Ship using a tracked or signed-for service and retain proof of postage.

We strongly recommend using a tracked service. Allure Sports is not responsible for returned parcels lost in transit.

Returns sent without prior authorisation may be refused.

7. Return Shipping Costs

  • The customer is responsible for return shipping costs. 

  • Return shipping costs are non-refundable.

  • Original outbound shipping fees are non-refundable.

  • Within the UK, £2.95 will be deducted from your return, if our returns link is used.

If returning from the EU or outside the UK:

  • Any duties or import charges incurred when the parcel arrives back to us will be deducted from your refund.

  • You must clearly mark your parcel:

    "ALL TAX AND DUTY PAID, UK RETURN, NO COMMERCIAL VALUE"

Allure Sports LTD is not responsible for customs or import charges applied to returned goods.

8. Refund Processing

  • Refunds are processed within 14 business days of receiving and approving the return.

  • Refunds are issued to the original payment method only.

  • Banks and card providers may take additional time to release funds.

We reserve the right to deduct reasonable costs if items are returned in a condition that reduces resale value.

9. Faulty, Damaged or Incorrect Items

You must notify us:

  • Within 48 hours of delivery for damaged goods

  • Within 5 days of delivery for custom items

Photographic evidence of:

  • The item

  • The packaging

  • The shipping label

is required.

Failure to provide evidence within the stated timeframe may result in the claim being declined.

10. Delivery Confirmation & Non-Receipt Claims

Delivery is considered complete when the carrier marks the parcel as delivered and provides:

  • Tracking confirmation

  • GPS confirmation, and/or

  • Signature confirmation (where applicable)

Claims for non-receipt must be submitted within 5 days of the marked delivery date.

Parcels confirmed as delivered to the address provided are not automatically eligible for refund or replacement. 

11. Chargebacks & Payment Disputes

Before initiating any chargeback or payment dispute, customers must first contact support@alluresports.co.uk to allow us the opportunity to resolve the issue.

We maintain comprehensive records including:

  • Payment authorisation

  • IP address data

  • Order confirmation

  • Delivery confirmation (including GPS/signature where available)

  • Customer communications

  • Return authorisation records

Failure to follow our documented return process before filing a chargeback may result in the dispute being formally challenged.

Initiating a chargeback for:

  • An item marked as delivered

  • A delayed parcel due to carrier/customs issues

  • A non-returnable item

  • A custom-made product

  • An item returned without authorisation

may be considered a breach of our terms and will be disputed with supporting evidence.

Where appropriate, we reserve the right to pursue recovery of funds for invalid or fraudulent disputes.

12. Contact

For all return enquiries:

support@alluresports.co.uk