Shipping policy

Shipping Policy
Effective Date: 3 March 2026

Thank you for choosing Allure Sports. This Shipping Policy outlines how we process, dispatch and deliver orders, and clarifies responsibilities relating to shipping, delivery confirmation and chargebacks.

By placing an order with us, you agree to the terms outlined below.

1. Shipping Methods & Carriers

We offer the following shipping options:

  • Standard UK Shipping

  • Express UK Shipping

  • International Tracked Shipping

All orders are dispatched using reputable, tracked carriers. We reserve the right to select the most appropriate carrier for your order based on destination, weight and service level selected.

Where available, signature confirmation may be required upon delivery.

2. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Selected shipping service

  • Weight and dimensions of the parcel

All shipping costs are displayed prior to payment confirmation.

Shipping fees are non-refundable once an order has been dispatched.

3. Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

During peak periods, launches or promotional events, processing times may be extended.

Processing time is separate from shipping time. Delivery estimates begin from the date of dispatch, not the date the order is placed.

We reserve the right to delay or cancel orders where fraud checks, payment verification or address verification is required.

4. Delivery Timeframes

Estimated delivery timeframes are provided at checkout for guidance only.

Delivery times are not guaranteed and may be affected by factors outside our control, including but not limited to:

  • Customs processing

  • Carrier delays

  • Weather disruption

  • War or airspace closures

  • Local delivery network issues

  • Industrial action or transport disruption

Once an order has been dispatched, Allure Sports is not responsible for delays caused by the above factors.

Delivery is considered complete when:

  • The parcel is marked as delivered by the carrier, and

  • Delivery confirmation, GPS confirmation, or signature confirmation is recorded.

Carrier confirmation of delivery constitutes proof of fulfilment for payment providers and chargeback disputes.

Delays in transit do not constitute grounds for cancellation, refund, chargeback, or payment reversal.

5. Custom Orders – Delivery Timeframes

For custom-made or personalised items, the estimated production and delivery timeframe is stated at the time of ordering.

It is the customer’s responsibility to inform us prior to purchase if the item is required for a specific event or fight date.

Allure Sports will advise whether the requested timeframe is achievable before proceeding with the order.

Failure to notify us of a required deadline at the time of purchase does not make Allure Sports liable for missed event dates.

Orders received outside of the estimated timeframe due to:

  • Customs processing

  • Carrier delays

  • Weather disruption

  • War or airspace closures

  • Local delivery network issues

  • Delays in transit

do not constitute grounds for chargeback, payment reversal, refund, or dispute.

6. Address Accuracy & Failed Deliveries

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

If a parcel is returned due to:

  • Incorrect address

  • Refusal of delivery

  • Failure to collect from a pickup point

The customer will be responsible for reshipment costs.

Original shipping fees are non-refundable.

7. Tracking Information

Once dispatched, customers will receive a shipping confirmation email containing tracking details.

It is the customer’s responsibility to monitor tracking updates and liaise with the carrier where necessary.

Failure to monitor tracking does not invalidate proof of delivery.

8. International Shipping & Customs

International shipments may be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • Handling fees

These charges are determined by the destination country and are the sole responsibility of the customer.

Allure Sports does not cover, refund or reimburse customs charges.

Refusal to pay customs fees resulting in the parcel being returned will incur return shipping costs and any carrier fees, which will be deducted from any eligible refund.

Customs delays are outside of our control and do not constitute grounds for refund, cancellation, chargeback, or dispute.

9. Lost, Stolen or Damaged Parcels

If your parcel arrives damaged, you must contact us within 48 hours of delivery with photographic evidence of:

  • The packaging

  • The shipping label

  • The damaged item(s)

If tracking shows as delivered but you have not received your parcel, you must notify us within 5 days of the marked delivery date.

We may initiate a carrier investigation where appropriate. Carrier investigations can take up to 30 days.

Allure Sports is not responsible for parcels marked as delivered to the correct address. Claims of non-receipt after confirmed delivery will be investigated but do not guarantee refund or replacement.

10. Fraud Prevention & Chargebacks

We take fraudulent claims and invalid chargebacks seriously.

We maintain detailed records of:

  • Order confirmations

  • Payment authorisation

  • IP address data

  • Shipping confirmations

  • Delivery confirmation (including GPS and/or signature where applicable)

  • Customer communication

These records are used to dispute invalid chargebacks.

Filing a chargeback for an order that has been correctly delivered, or delayed due to circumstances outside our control, may constitute fraud. We reserve the right to pursue recovery of funds through appropriate legal channels where necessary.

Customers are encouraged to contact support@alluresports.co.uk before initiating any payment dispute so we can resolve matters directly.

11. Contact

For any shipping-related queries, please contact:

support@alluresports.co.uk

Allure Sports reserves the right to update this Shipping Policy at any time without prior notice. The version published on our website at the time of purchase applies to your order.

We remain committed to transparent fulfilment and professional service.