Shipping policy

Shipping Policy
Effective Date: 10th August 2026

Thank you for choosing Allure Sports. This Shipping Policy outlines how we process, dispatch and deliver orders, and clarifies responsibilities relating to shipping, delivery confirmation and chargebacks.

By placing an order with us, you agree to the terms outlined below.

1. Shipping Methods & Carriers

We offer the following shipping options:

Standard UK Shipping
Express UK Shipping
International Tracked Shipping

All orders are dispatched using reputable, tracked carriers. We reserve the right to select the most appropriate carrier for your order based on destination, weight and service level selected.

Where available, signature confirmation may be required upon delivery.

2. Shipping Costs

Shipping costs are calculated at checkout based on:

Destination
Selected shipping service
Weight and dimensions of the parcel

All shipping costs are displayed prior to payment confirmation.

Shipping fees are non-refundable once an order has been dispatched.

3. Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

During peak periods, launches or promotional events, processing times may be extended.

Processing time is separate from shipping time. Delivery estimates begin from the date of dispatch, not the date the order is placed.

We reserve the right to delay or cancel orders where fraud checks, payment verification or address verification is required.

4. Delivery Timeframes

Estimated delivery timeframes are provided at checkout for guidance only.

Delivery times are not guaranteed and may be affected by factors outside our control, including but not limited to:

Customs processing
Carrier delays
Weather disruption
War or airspace closures
Local delivery network issues
Industrial action or transport disruption

Once an order has been dispatched, Allure Sports is not responsible for delays caused by the above factors.

Delivery is considered complete when:

The parcel is marked as delivered by the carrier, and
Delivery confirmation, GPS confirmation, or signature confirmation is recorded.

Carrier confirmation of delivery constitutes proof of fulfilment for payment providers and chargeback disputes.

Delays in transit do not constitute grounds for cancellation, refund, chargeback, or payment reversal.

5. Custom Orders – Delivery Timeframes

For custom-made or personalised items, the estimated production and delivery timeframe is stated at the time of ordering.

It is the customer’s responsibility to inform us prior to purchase if the item is required for a specific event or fight date.

Allure Sports will advise whether the requested timeframe is achievable before proceeding with the order.

Failure to notify us of a required deadline at the time of purchase does not make Allure Sports liable for missed event dates.

Orders received outside of the estimated timeframe due to:

Customs processing
Carrier delays
Weather disruption
War or airspace closures
Local delivery network issues
Delays in transit

do not constitute grounds for chargeback, payment reversal, refund, or dispute.

6. Address Accuracy & Failed Deliveries

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

If a parcel is returned due to:

Incorrect address
Refusal of delivery
Failure to collect from a pickup point

The customer will be responsible for reshipment costs.

Original shipping fees are non-refundable.

7. Tracking Information

Once dispatched, customers will receive a shipping confirmation email containing tracking details.

It is the customer’s responsibility to monitor tracking updates and liaise with the carrier where necessary.

Failure to monitor tracking does not invalidate proof of delivery.

8. European Union – Duties & Taxes

For eligible orders being shipped to the European Union, applicable VAT, customs duties and import charges are accounted for as part of your purchase and delivery. This means that you should not be required to pay additional import VAT or customs duties when your parcel arrives.

For orders with a goods value of €150 or less, we use a duties-paid shipping arrangement for supported EU destinations. Any applicable import charges are handled by Allure Sports as part of the shipping process, helping to ensure your order arrives without unexpected customs charges.

For orders with a goods value over €150, different customs rules apply. Where a duties-paid delivery service is available, applicable import duties and taxes will also be accounted for before delivery.

Duties-paid shipping is available only to supported destinations. The shipping options available for your country will be displayed at checkout.

Customs authorities or local delivery providers may occasionally require additional information or documentation from the recipient in order to process, clear or deliver a shipment. Customers are responsible for providing any information reasonably requested for this purpose.

9. United States – Duties & Taxes

Orders being shipped to the United States using our duties-paid shipping service have applicable import duties, tariffs and taxes accounted for as part of the purchase and delivery process.

Where “Duties & Taxes Included” is displayed at checkout, you should not be required to pay additional import duties, tariffs or taxes when your parcel arrives.

Allure Sports handles the applicable import charges associated with the duties-paid service, helping to provide greater certainty over the total cost of your order and avoid unexpected customs charges upon delivery.

10. Rest of World / Other International Destinations

For international destinations where a duties-paid shipping service is not offered at checkout, shipments may be subject to customs duties, import taxes, VAT, customs clearance charges and/or handling fees upon arrival in the destination country.

Unless expressly stated at checkout that “Duties & Taxes Included”, these charges are determined by the destination country's customs authorities and/or local delivery provider and are the responsibility of the customer.

Allure Sports does not control or determine these charges and cannot guarantee their value in advance. Customers are responsible for checking any applicable import requirements and charges for their destination before placing an order.

If customs charges are legitimately due on an order that was not shipped using a duties-paid service and the recipient refuses to pay them, resulting in the parcel being returned to Allure Sports, any original shipping costs, return shipping costs, customs charges and carrier fees incurred may be deducted from any refund for which the customer is otherwise eligible.

Customs processing times are outside of our control and may result in delivery delays.

11. Unexpected Customs or Payment Requests

If you receive an unexpected request for payment of import duties, taxes, tariffs, customs fees or other delivery-related charges for an order that was sent using a duties-paid service, please contact us at shipping@alluresports.co.uk before making any payment.

As eligible orders sent using our duties-paid service have their applicable import charges accounted for as part of the purchase and delivery process, we would not normally expect you to incur additional customs charges upon delivery.

For your protection, please do not respond to or pay an unexpected payment request until it has been verified, as fraudulent customs and delivery payment requests can occur.

Please send us a screenshot of the payment request together with your order number, tracking information and any reference numbers or other information provided. We will review the request and assist you in determining whether it is genuine.

If you have already made a payment, please retain all receipts, payment confirmations and supporting information and send these to us so that we can investigate the charge.

12. Lost, Stolen or Damaged Parcels

If your parcel arrives damaged, you must contact us within 48 hours of delivery with photographic evidence of:

The packaging
The shipping label
The damaged item(s)

If tracking shows as delivered but you have not received your parcel, you must notify us within 5 days of the marked delivery date.

We may initiate a carrier investigation where appropriate. Carrier investigations can take up to 30 days.

Allure Sports is not responsible for parcels marked as delivered to the correct address. Claims of non-receipt after confirmed delivery will be investigated but do not guarantee a refund or replacement.

13. Fraud Prevention & Chargebacks

We take fraudulent claims and invalid chargebacks seriously.

We maintain detailed records of:

Order confirmations
Payment authorisation
IP address data
Shipping confirmations
Delivery confirmation (including GPS and/or signature where applicable)
Customer communication

These records may be used to investigate and dispute invalid chargebacks.

Customers are encouraged to contact support@alluresports.co.uk before initiating any payment dispute so that we have an opportunity to investigate and resolve the matter directly.

Where an order has been correctly fulfilled and delivered, or where a delay has occurred due to circumstances outside our reasonable control, this will be evidenced using the relevant order, tracking and delivery information in the event of a payment dispute.

We reserve the right to pursue recovery of funds through appropriate channels where we reasonably believe a chargeback or payment dispute has been made fraudulently.

14. Contact

For general shipping-related queries, please contact:

shipping@alluresports.co.uk

For queries relating to unexpected customs, duties, taxes or payment requests, please contact:

shipping@alluresports.co.uk

Allure Sports reserves the right to update this Shipping Policy from time to time. The version published on our website at the time an order is placed will apply to that order.

We remain committed to transparent fulfilment and professional service.